Customer Service Executive (Marketing)

Execute and uphold an online customer service strategy across all of our digital touchpoints, with the goal of enhancing Customer Lifetime value and contentment.

Availability: Several Vacancies

Execute and uphold an online customer service strategy across all of our digital touchpoints, with the goal of enhancing Customer Lifetime value and contentment.

Apply Now

Responsibilities

• Engaging with customers on social media, WhatsApp, email, and ecommerce to enhance customer satisfaction, maximize revenue, drive customer lifetime value, and improve retention.

• Providing analysis and reporting on customer satisfaction metrics, incremental revenue, lifetime value, and retention.

• Working closely and collaborating with marketing to help achieve and assist with the business goals.

• Engaging with customers via text-based messaging in a positive and good-humoured manner while keeping the business goals in view.

 

Advantages

• Diploma or Bachelor’s degree in any field.
• Excellent communication skills in English- Mandarin is a bonus
• Experienced min 1 year in Customer Service
• Excellent EQ and high stress tolerance.

Additional Informations

Company:
Pecca Leather Sdn Bhd
Department:
Group Marketing
Career Level:
Junior Executive
Location:
Kepong, Kuala Lumpur

Join us by deposit your resume today.

Career Form

Other Opportunities

A4 Chargeman Cum Facility Officer

Responsible for maintaining the overall electrical installation and maintenance of the plant so that the work place or equipment safety complies with relevant standard regulations.

Job Details

Production Executive

This role involves assisting R&D in product development, testing, and process enhancement

Job Details

R&D Assistant

Support the research and development team in conducting experiments, collecting data, analyzing results, and assisting with various tasks to facilitate the advancement of new products, technologies, or processes.

Job Details

Senior Industrial Engineer

Improve overall operation efficiency within organization

Job Details

R&D Engineer (Technical)

Lead and contribute to the research and development of innovative technologies, products, and solutions.

Job Details

R&D Engineer (Documentation)

To ensure the accurate and comprehensive documentation of all research and development activities

Job Details

QMR Manager

A QMR (Quality Management Representative) Manager is responsible for overseeing the implementation and maintenance of quality management systems within the organization. The primary objective is to ensure that products, processes, and services meet or exceed established quality standards and regulatory requirements.

Job Details

Purchasing Executive

Processing PR and PO according to daily basic requirement with an effective way in save time and minimize cost.

Job Details

Industrial Engineer

Actively participate in project teams dedicated to the design, implementation, and evaluation of new manufacturing systems or process improvements

Job Details

Financial Controller

Overseeing financial functions, financial reporting, managing & monitoring budgets, analyzing financial data, and ensuring regulatory compliance.

Job Details

Uncover Tailored Opportunities for Experienced Professionals!

For seasoned professionals seeking the next chapter in their career, if you don't see the perfect opportunity listed, we invite you to submit your resume. Your wealth of experience is invaluable, and we are committed to identifying roles that align with your expertise and ambitions.

Rest assured, we will proactively reach out when a fitting position arises. 

Submit your resume now!

Career From Drop In